Why Quick-Service Restaurants Need Voice AI for Phone Answering
Quick-service restaurants (QSRs) thrive on efficiency and customer service. Yet, managing phone calls during busy times is a common challenge that can lead to lost revenue and frustrated customers. An AI-powered phone answering system can help solve this problem, allowing staff to focus on in-house operations while ensuring that customer calls are handled efficiently.
The Challenges of Phone Calls in QSRs
Phone calls are crucial for answering customer questions about hours, menu items, and orders. However, they also distract staff from key tasks like greeting guests or managing the kitchen, impacting service quality. Missed calls can result in lost revenue, with 85% of customers turning to competitors if they can’t get through.
Handling multiple calls during peak hours is nearly impossible without sacrificing quality. Additionally, calls outside of business hours often go unanswered, leading to missed business opportunities.
How Voice AI Can Help
Voice AI can automate phone answering, responding to common questions with accuracy and providing a seamless customer experience. Unlike traditional systems, Voice AI understands natural speech, offering a more personalized interaction. This allows your staff to focus on serving in-house guests while ensuring that phone calls are answered promptly.
The Future of AI Ordering
While Voice AI is advancing, fully automating order-taking is still in development. Companies like McDonald’s have tested AI-driven ordering but concluded that it’s not yet ready for widespread use. However, Voice AI can still provide significant value in other areas, such as phone answering and reservation management.
Introducing Workforce.ai
Workforce.ai offers a solution to help QSRs manage phone calls efficiently. This AI-powered answering service can handle routine inquiries 24/7, ensuring that no call goes unanswered and freeing up staff to focus on guest service.
4 Reasons QSRs Need AI Phone Answering
Boosting Staff Efficiency: By handling up to 85% of calls, AI reduces distractions for your staff, allowing them to focus on in-house operations and minimizing errors.
Directing Customers to Preferred Ordering Platforms: AI can guide callers to your preferred ordering method, helping you save on third-party fees and reduce no-shows.
Consistent Guest Experiences: Workforce.ai ensures that every caller gets accurate, up-to-date information, such as specials or promotions, even during busy periods.
24/7 Availability: With AI handling calls around the clock, your restaurant never misses a call—even after hours—offering a seamless customer experience at all times.
Embrace the Future of QSR Operations
Time tracking involves recording the amount of time spent on different activities, tasks, and projects. This practice provides valuable insights into how resources are utilized, helping managers make informed decisions and identify areas for improvement. By understanding where time is spent, teams can optimize workflows, reduce wasted effort, and focus on high-priority tasks.
